Let your phone rest for a few minutes to give it time to cool down. In most cases, this will solve your issue, but you still might find that your S6 constantly runs hot. This will erase all your data, so make sure everything is backed up before proceeding. Samsung has acknowledged the issue with the Galaxy S6 Edge, but there are some Galaxy S6 owners that have the problem as well. It appears to be an issue with fast charging in that the charging process overheats and damages the gyroscope, which is near the USB port.
There are still some simple things you can try that might get you back up and running though. There are several things you can do before assuming the worst has happened. After updating to Android 6. When the phone does attempt to sync, the sync icon may also remain indefinitely.
When attempting to update the S6, the device will download the data as it normally would before calling for a restart. After restarting and proceeding with the update, however, the update fails before continuing to boot the S6.
Once the device has finished booting, the user is notified that the update has failed due to an interruption. Following the installation of a small update for the S6, the icons will retain the default appearance even after changing themes.
Facebook and Facebook Messenger are known memory hogs. If you can live without them, it will probably make a discernible difference. Use another launcher. TouchWiz is better than it used to be, but it can still be pretty demanding. Potential solutions : This could be some kind of bug in the software.
Issue: Battery life is poor The 2,mAh-rated battery in the Galaxy S6 is not the biggest battery on the block, and a number of users are having issues with poor battery performance. You can check out more general battery saving tips for the basics. Background syncing is likely to be causing a lot of battery drain.
Do you need all that syncing? Remember that this stuff will still sync when you check it. Some people report that connecting to a Wi-Fi router on 2. However, there is a cost in terms of reduced brightness, vibration, and performance. Ultra power saving mode is only really suitable for emergencies, because it severely limits your S6 functionality.
Consider getting a portable battery charger as a backup. You can find power-guzzling apps and replace them, or try to reduce their consumption by turning off notifications. Turn your S6 off, then hold down Power , Volume up , and Home together. Potential solutions : Turn your S6 and your router off, and then turn them on again.
Make sure that Keep Wi-Fi on during sleep is set to Always. Make sure that your router firmware is up to date. Check with your ISP or manufacturer about updates. Problem: Signal strength is weak A few Galaxy S6 owners have been complaining about terrible signal strength and frequent dropped calls. This could be because your local tower is being upgraded.
Now turn your Galaxy S6 off and on again. To determine if you have a real fault, try installing the free GPS Test app. Ideally, compare results with another phone that also has the app running. Contact Samsung, your carrier, or your retailer to ask about a replacement.
You could try a factory reset. Now be careful about what you install afterwards, and take note of any app that impacts your GPS performance. Potential solutions : Hold down the Power button for a good ten seconds and you should see the S6 reboot and come to life. Try plugging it in with the original charger and cable it shipped with and leave for at least half an hour, then try holding down the Power button for ten seconds again.
See if you can get the recovery menu to come up by holding down the Power , Home , and Volume up buttons together until you see the Android mascot onscreen. Highlight reboot system now using the Volume buttons, and use Power to select it.
Solution : Samsung is aware of this problem and has worked out a solution, which should reach you as an OTA update. There is no other known fix for this problem. Glitch: Fingerprint scanner not working There have been a lot of reports of problems with the fingerprint scanner on the Galaxy S6.
Workarounds : After it fails a few times, you should get the option to sign in with your Google account. Apparently, this might not work if you have 2-step Verification turned on. You can use the Unlock my screen feature to get access. If you want to do it, then start by turning the S6 off. Now press and hold the Power , Home , and Volume up buttons together until you see the Android mascot onscreen. Try the fingerprint scanner again when the S6 comes back on. Wipe the scanner with a clean cloth.
If you set it up without a case on your S6, and then put a case on, it could be affecting the scanner. Try removing it and see if it makes a difference. Make sure that you move your finger around to cover different angles when you are adding new fingerprints and use all four slots to maximize your chances of it working.
Issue: Screen sensitivity Quite a few reports have surfaced about problems with the Galaxy S6 screen sensitivity. Potential solutions : Start by turning it off and on again.
You can check if an app is the likely culprit by booting into safe mode. Turn the phone off. Press and hold the Power button. As soon as the screen lights up, let go of Power and press and hold the Volume down button. It should say safe mode in the bottom left corner. You can reboot to get out of safe mode.
If there are no problems in safe mode, then something you installed is probably causing the issue. You can try uninstalling things and testing one-by-one, or opt for a factory reset and install selectively. If you do factory reset, it may be wise not to restore a backup and just set the S6 up fresh instead, as you may reintroduce the problem.
Problem: Persistent pop-up There have been a few complaints about a persistent pop-up relating to terms and conditions for Enhanced features, Profile sharing, and Simple sharing. If you begin to encounter the problem too often and the restart begins to get annoying, you must try the other troubleshooting steps. When you try to download an app from the Play Store, the Google servers will try to check for the time on your device.
If the time is incorrect, it will not sync the servers with the device, which can cause a problem in downloading anything from the Play Store. If you are using a Wi-Fi network to download the apps, switch to mobile data and check if it works.
The reason behind this is that specific Wi-Fi networks block port It is the port used by Google Play. To switch the networks, pull down the notification shade of your device and tap on the Wi-Fi icon to switch it off. Now look for the Mobile data icon and switch it on. Once you have switched the internet access, restart your device and then go to Google Play to resume the app download. Check if the problem you were facing has been fixed. Download manager facilitates the downloading of all the apps.
You must ensure that it is On so that your apps can be downloaded successfully from the Play Store. To check if Download Manager is On or not, you should head into the Settings menu of your device and then go to the Apps or Application Manager. Now you will notice tabs on the top of the screen. Swipe right or left to go to the tab that says All.
Look for Download Manager under this section and tap on it to determine whether it is enabled or disabled. Those users who find it disabled, tap on the Enable option to Enable Download Manager and then download the apps again. Wiping the cache for Google Play can solve a few problems related to the Play Store. Cache files store information that helps your device load the application quickly.
These files are recreated once you reaccess the application. The Data files of an application store data that includes all information saved on the app like high scores, usernames, and passwords. When the data files are deleted, you must make sure that you write down any important information before deleting the files. Go back to the app store and check if the apps begin to download now.
If the problem is not fixed yet, then delete the data files by going through the same steps, and then instead of tapping on Clear Cache, you must tap on Clear Data.
You will notice a warning that will tell you that all data will be deleted. Press Ok to confirm and then open the Play Store to look for the app and begin the download. Check if this helps you fix the problem on your Android device. Google Play Services is the process through which your applications communicate with various sections of your device.
It enables sync and ensures that push notifications are sent to the device apps on time. Google Play Services plays an essential role in the working of applications. A problem in the cache or data files of the Play Services can cause a problem when it comes to downloading the applications from the Play Store. Once the cache files have been wiped, check if the problem is fixed. If you can still download apps from the Play Store, then follow the same steps to return to the screen from where you cleared the cache.
This time, you must tap on Clear Data to delete the data. You will notice a warning on your screen. Tap on OK to confirm deleting the data. The data synchronization of your device that allows the syncing of data can help you solve the problem. Several readers found this to be an easy way of resolving their apps not downloading from the Play Store. Once you have completed this step, go back into Google Play Store and check if the app is being downloaded now. Once the new updates are installed, your device will automatically restart.
After the restart, check if the apps are being downloaded to your device now. Restart your device, open the Play Store again, and try to download the app again. If you have a lot of apps on your phone, sometimes the Google Store can get a little overloaded which can result in an unsuccessful installation. Do everything you can to clear your cache and try again. Sometimes just restarting the entire phone rather than just your Google app or Force Restarting your device from the settings menu will work too if all other methods fail.
Find the app called Google Services Framework. Now, run App Store. You may need to run it a few times in order for the problem to resolve itself.
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